BUSINESS, LEADERSHIP AND WORK HEALTH AND SAFETY

BSB30120 Certificate III in Business

Build practical skills for business, administration and operational support roles.

TRAINING PRODUCT

BSB30120

CATEGORY

Nationally recognised business qualification

CERTIFICATION OUTCOME

BSB30120 Certificate III in Business

Qualification overview

BSB30120 Certificate III in Business applies to people working across a range of business services roles. Participants may carry out routine business and administrative tasks, use workplace technology and exercise discretion when responding to familiar workplace issues.

Important qualification information

BSB30120 Certificate III in Business is a nationally recognised qualification comprising 13 units—six core units and seven elective units. Elective units are selected in accordance with the qualification’s packaging rules and should reflect the participant’s workplace responsibilities, career objectives and intended business role. Participants must successfully complete all required training and assessment activities to be awarded the full qualification.

Workplace application

The qualification can support capability across administration, customer service, records, workplace communication, business technology and operational support. Electives should reflect the duties the participant performs or is preparing to perform.

Skills developed

  • Workplace communication and teamwork
  • Business technology and digital systems
  • Administrative and operational support
  • Customer and stakeholder service
  • Workplace information and records
  • Organising personal work priorities

Who this program is suited to

  • Administration and business-support personnel
  • Customer-service employees
  • Operational support team members
  • Workers formalising existing business skills
  • Employers developing consistent business capability

Qualification structure and electives

The final unit selection must satisfy the qualification packaging rules. Calibre will confirm the units offered and help align suitable electives with the participant’s job role, existing competencies, workplace activities and training needs.

Delivery and assessment

Delivery and assessment arrangements are confirmed with each participant or employer before enrolment. The final program will reflect the training product requirements, participant experience, workplace access, available equipment and the practical evidence required for assessment.

Calibre may use a combination of trainer-led learning, workplace activities, practical demonstration, questioning, written tasks and evidence gathered in an appropriate work environment. The delivery method, expected duration and assessment requirements will be set out in the applicable course information and enrolment documentation.

Entry and workplace requirements

Before enrolment, Calibre will confirm whether the program is suitable for the participant. This may include reviewing existing competencies, language, literacy, numeracy and digital skills, physical or operational requirements, prerequisite units, access to a suitable workplace, plant or equipment, and any identification, PPE, medical or rail-network requirements.

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Training for organisations

Course at a glance

CERTIFICATION OUTCOME
BSB30120 Certificate III in Business
COURSE CATEGORY
Nationally recognised business qualification
UNITS
13 units (6 core units and 7 electiveS)
DELIVERY
Contact Calibre to discuss options

Need help?

Speak with the Calibre team about course suitability.

Calibre works with employers, HR teams, project managers and operational leaders to coordinate training around job roles, worksites, shift arrangements and workforce capability requirements. Group delivery and workplace-based options can be discussed where they are suitable for the training and assessment requirements.

FOR EMPLOYERS AND HR TEAMS

Training for organisations

Coordinate group training around job roles, worksites, shift arrangements and workforce capability requirements.

Discuss your training requirements

Speak with Calibre about individual enrolment, workplace delivery or training for your team.